ExploreLuis Privacy Policy

Effective Date: January 4, 2025

At ExploreLuis, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website https://exploreluis.com, make purchases, or interact with us.

By accessing or using our Website, you agree to the practices outlined in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our Website.

1. Information We Collect

We collect both personal and non-personal information when you interact with our Website. The type of information we collect depends on how you use our services.

  • Personal Information: When you register on our Website, place an order, subscribe to our newsletter, or contact us, we may collect the following personal information:

    • Name
    • Address
    • Email address
    • Phone number
    • Payment information (credit card or other payment methods)
    • Shipping and billing details

  • Non-Personal Information: We may also collect non-identifiable information, such as:

    • IP address
    • Browser type
    • Device type
    • Location data
    • Pages visited on our Website
    • Cookies and usage data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and deliver products or services.
  • Customer Service: To communicate with you about your orders, respond to inquiries, and provide support.
  • Marketing and Promotions: To send you promotional emails, offers, or newsletters if you have opted-in to receive them. You can unsubscribe from marketing communications at any time by following the instructions in the email.
  • Improve Website and Services: To enhance the user experience, analyze Website traffic, and optimize the functionality of our Website.
  • Security and Fraud Prevention: To detect and prevent fraud, and maintain the security of our Website.
  • Legal Compliance: To comply with legal obligations and protect our rights.

3. Data Security

We take your privacy seriously and implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

4. Sharing Your Information

ExploreLuis does not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our Website or fulfilling our services. These third parties are only authorized to use your information to provide services to us and are required to protect your data in accordance with applicable privacy laws.

We may share your personal information in the following circumstances:

  • With Service Providers: We may share your data with third parties that assist in processing payments, shipping products, sending marketing communications, or providing customer support.
  • For Legal Compliance: We may disclose your personal information if required by law or to protect the rights, property, or safety of ExploreLuis, our customers, or others.
  • In the Event of a Business Transaction: If ExploreLuis undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such changes through email or a notice on our Website.

5. Cookies and Tracking Technologies

ExploreLuis uses cookies and similar technologies to enhance your experience on our Website. Cookies are small text files placed on your device that allow us to remember your preferences and track your usage of the Website. We use cookies for the following purposes:

  • To personalize your experience and provide customized content.
  • To analyze Website traffic and usage patterns.
  • To remember your login information and preferences for future visits.

You can control the use of cookies through your browser settings. However, please note that if you disable cookies, some features of the Website may not function properly.

6. Your Rights and Choices

You have certain rights regarding the personal information we collect and maintain. These rights include:

  • Access: You can request access to the personal information we have collected about you.
  • Correction: You can request that we correct or update any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to applicable laws and exceptions.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can unsubscribe by following the link in the email or by contacting us directly at info@exploreluis.com.

To exercise any of these rights or for any questions about your personal information, please contact us at info@exploreluis.com.

7. Third-Party Links

Our Website may contain links to third-party websites, services, or applications. These third-party sites are not operated by ExploreLuis, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

ExploreLuis does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

9. Changes to This Privacy Policy

ExploreLuis reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: info@exploreluis.com
  • Phone: (707) 822-3916
  • Address: 21 Beverly Dr, Arcata, California (CA), 95521