Shipping Policy for Explore Luis

Effective Date: January 4, 2025

At Explore Luis, we are dedicated to ensuring that your shopping experience is seamless and enjoyable. This shipping policy outlines the shipping methods, costs, processing times, and other essential details regarding the shipping of your orders. Please take a moment to review the information below for all the specifics regarding our shipping services.

1. Shipping Methods

We offer a variety of shipping methods to accommodate your needs, whether you’re ordering locally or internationally. The shipping options available will depend on the destination and the items in your cart. The available shipping methods are:

  • Standard Shipping: Our most economical option, which generally takes 5-7 business days to arrive within the United States.
  • Expedited Shipping: For customers in a hurry, this option typically delivers within 2-3 business days.
  • Express Shipping: The fastest available shipping method, delivering your order in 1-2 business days.
  • International Shipping: We also offer shipping to several international destinations. Delivery times for international orders vary depending on the destination country. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

2. Shipping Costs

Shipping costs are calculated based on the shipping method chosen, the weight of the items, and the destination. You can review the exact shipping charges during the checkout process before confirming your order.

  • Free Shipping: We offer free standard shipping on orders over $50 for U.S. customers. This offer may change depending on promotions or special conditions.
  • Flat-Rate Shipping: For smaller orders, we provide flat-rate shipping options at competitive prices.
  • International Shipping Costs: For international orders, the shipping cost will be calculated during checkout based on the destination and weight of your items.

3. Processing Time

Orders are generally processed and shipped within 1-2 business days after your purchase is confirmed. Processing times may be longer during peak seasons or holidays, but we will keep you informed of any delays.

Please note that we do not process orders on weekends or public holidays. Orders placed on weekends or holidays will be processed on the next business day.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your order in real-time. Should you have trouble tracking your order, please feel free to contact us, and our customer service team will assist you.

5. Shipping Restrictions

We currently ship to all U.S. addresses (including Alaska and Hawaii) as well as to select international destinations. If your location is not available for shipping during checkout, please contact us at info@exploreluis.com for further assistance.

We do have some restrictions on certain shipping methods (e.g., P.O. Boxes, military addresses, or remote areas). If there are any issues with your delivery address, our customer service team will reach out to discuss alternate shipping options.

6. Order Delays

While we strive to ship all orders promptly, we cannot be responsible for delays caused by the shipping carrier, severe weather, or other unforeseen events. If your shipment is delayed, we will inform you as soon as possible. You may also contact the carrier directly for further updates on your order.

During peak times, such as holidays, there may be a delay in processing and shipping due to high order volumes. Please allow extra time for your shipment to arrive.

7. Damaged or Lost Shipments

Although we take the utmost care in packaging and shipping your order, sometimes items may be damaged or lost in transit. If this happens, please contact us immediately at info@exploreluis.com. We will work with the shipping carrier to resolve the issue. If necessary, we will arrange for a replacement or refund for any damaged or lost items.

Note: Please inspect your order upon receipt. If there are any visible signs of damage, be sure to document the damage (take photos) and contact us immediately so we can assist you with a claim.

8. Address Accuracy

To ensure that your order is delivered promptly and accurately, please double-check your shipping address at checkout. We are not responsible for delays or issues caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at info@exploreluis.com. If the order has not yet shipped, we will do our best to update the address for you.

9. International Orders (Customs & Duties)

International customers may be subject to customs duties, taxes, and other fees that are imposed by the destination country. These charges are not included in the product price or shipping costs and are the responsibility of the customer. We recommend checking with your local customs office for more information on the potential costs associated with international orders.

Please note that customs processing times can vary and may cause delays in delivery.

10. Contact Us

If you have any questions regarding this shipping policy, or if you need assistance with tracking or shipping details, feel free to reach out to our customer support team. We are here to help!

Thank you for choosing Explore Luis! We are committed to providing you with exceptional products and a smooth shipping experience. We hope you enjoy your purchase!