ExploreLuis Sale Policy

Effective Date: January 4, 2025

At ExploreLuis, we value our customers and strive to provide high-quality products and services at competitive prices. This Sale Policy outlines the terms and conditions that govern our sales, including sales promotions, discounts, and product availability. By purchasing from ExploreLuis, you agree to the terms set forth in this Sale Policy.

1. Sale and Discount Eligibility

Sales and discounts are available for products and services that ExploreLuis designates for promotional pricing. Sales promotions are subject to the following conditions:

  • Promotions and Discounts: ExploreLuis may offer sales, special offers, or discounts on certain items, or across the entire site, during seasonal events, holidays, or other promotional periods. Discount percentages, pricing, and eligibility are determined by ExploreLuis and may vary from promotion to promotion.

  • Eligibility: Sales or discounts may apply only to selected products or categories. Promotional offers are valid only for the specified time period or until stock runs out. Promotions may not be combined with other discounts or offers unless otherwise specified.

  • Discount Codes: If a discount code is offered during a sale, it must be entered during the checkout process for the discount to apply. Only one discount code can be used per order unless explicitly stated.

2. Price Adjustments

We understand that pricing may change periodically. Price adjustments on previously purchased items may be available under the following conditions:

  • If an item you purchased is part of a sale or promotion that begins within 7 days of your original purchase, you may be eligible for a price adjustment. Please contact our customer service team at info@exploreluis.com for further assistance.

  • Price adjustments will be granted at the discretion of ExploreLuis and may not be applicable on certain sale items.

3. Product Availability

While we strive to ensure that our products are available for sale, product availability may vary during promotional periods due to high demand. ExploreLuis reserves the right to:

  • Limit the quantities of products available for purchase during a sale or promotion.
  • Cancel or modify orders if products become unavailable, or if there is an error in pricing or product information.

In the event of a canceled order due to availability or pricing issues, we will contact you and issue a refund if applicable.

4. Final Sale Items

Some products may be marked as “final sale” and are not eligible for return or exchange. Final sale items typically include:

  • Products purchased during clearance sales or special promotions.
  • Customized or personalized products.
  • Clearance or discontinued items.

These products are non-returnable, and refunds or exchanges will not be granted, except in cases of defective or damaged products upon receipt.

5. Shipping and Delivery During Sales

During sales events, shipping times may be longer than usual due to high order volumes. We will make every effort to process and ship your order promptly, but please be aware that delays may occur during peak sale periods.

  • Free Shipping Offers: If free shipping is offered as part of a sale or promotion, the offer may apply to orders over a certain value or to specific products. Please review the terms of each offer for details.

  • Shipping Costs: Unless otherwise stated, shipping costs are not included in sale prices unless a promotion specifically offers free or discounted shipping.

6. Sale Terms and Conditions

ExploreLuis reserves the right to:

  • Modify, suspend, or discontinue any sale or promotion at any time without prior notice.
  • Reject any orders that violate the terms of the sale or promotion.
  • Adjust product prices or availability without prior notice, even during ongoing sales.

All sale items are subject to availability and while supplies last. Once an item is out of stock, it may not be restocked at the sale price.

7. Payment Terms

During sale periods, all payments must be made in full at the time of purchase. We accept various payment methods, including credit and debit cards, PayPal, and other payment options available at checkout. Discount codes, gift cards, or store credits may also be applied as per the terms of the sale.

8. Limitations of Liability

ExploreLuis is not responsible for any errors, omissions, or interruptions related to any sale event. This includes, but is not limited to, issues with website functionality, incorrect product pricing, or the unavailability of sale products. In case of a technical error or failure, we reserve the right to cancel, modify, or refund affected orders.

9. Contact Us

If you have any questions about our Sale Policy, need assistance with a purchase, or have concerns about an order placed during a sale, please contact us:

  • Email: info@exploreluis.com
  • Phone: (707) 822-3916
  • Address: 21 Beverly Dr, Arcata, California (CA), 95521